Operations Management (OMGT 2200)

Welcome to Operations Management! Have you ever wondered how Apple takes a pile of chips, glass, and plastic and turns it into an iPhone? Or how a pizza delivery shop guarantees a fresh pizza at your door in exactly 30 minutes instead of delivering a cold, stale one? The secret to these everyday business miracles lies in effective Operations Management.

Operations management is the critical science of allocating scarce resources properly and efficiently to produce goods and services. In this comprehensive course designed specifically for BBA students, you will learn the fundamentals of managing internal and external influences on an organization's resource base, spanning from small local businesses to large-scale global production firms. Whether your future lies in manufacturing physical products or executing service operations—such as Wall Street traders efficiently executing complex financial transactions on open markets —this course will equip you with the strategic tools needed for long-term business success.

Throughout this dynamic online program, you will explore several critical modules:

• Operations Strategy & Competitiveness: Understand the pivotal role of the Chief Operating Officer (COO), engage in long-term strategic planning, and utilize frameworks like the value chain and Porter's Five Forces to build and sustain a competitive advantage.
• Product Design & Process Selection: Learn the systematic steps involved in generating innovative ideas, screening new products, and devising optimized manufacturing processes to profitably deliver exactly what consumers demand.
• Quality Management: Dive deeply into Total Quality Management (TQM), Statistical Process Control, and continuous improvement (Kaizen) to ensure product reliability and eliminate process bottlenecks.
• Supply Chain & Inventory Management: Master the entire flow of obtaining raw goods from suppliers, converting them, and distributing finished products to the end consumer. You will explore powerful inventory control strategies, including the Economic Order Quantity (EOQ) model, ABC analysis, and Vendor-Managed Inventory (VMI).
• Just-in-Time (JIT) & Lean Systems: Discover how to identify and eliminate the seven deadly wastes (muda) using the Toyota Production System model and JIT pull systems, ultimately allowing your organization to do more with less.
• Capacity Planning & Work Systems: Use forecasting models to dictate capacity requirements, optimize facility locations and layouts, and design work systems that significantly enhance job performance and employee satisfaction.

By the end of this program, you will be fully empowered to implement these essential concepts in your place of business. Remember, every department in every company relies on processes that must be completed; a professional who is savvy with operations management will be able to improve just about any business process. Join us today to master the operational engine that drives every successful enterprise!